Privacy Policy
Last updated: March 2026 · QuantNeuralEdge
QuantNeuralEdge ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have in relation to it when you use our website at quantneuraledge.com and our products.
1. Information We Collect
We collect information in the following ways:
- Contact information — when you reach out via WhatsApp or email to purchase a product, we receive your name, phone number or email address, and the content of your message.
- Order information — details about what you purchased, the price paid, and the delivery method used.
- Usage data — standard server logs including IP address, browser type, pages visited, and timestamps. This is collected automatically by our hosting provider (Vercel).
- Cookies — our website may use basic session cookies required for site functionality. We do not use tracking or advertising cookies.
2. How We Use Your Information
We use the information collected solely to:
- Process and fulfil your product orders
- Respond to support requests and enquiries
- Verify eligibility for refund claims (see Refund Policy)
- Improve our website and products
- Comply with applicable legal obligations
We do not sell, rent, or share your personal data with third parties for marketing purposes.
3. Data Storage & Security
Order communications are stored within WhatsApp and Gmail, which apply their own encryption and data protection measures. We do not operate a standalone customer database. We apply reasonable technical measures to protect the information we handle, but no method of transmission over the internet is 100% secure.
4. Data Retention
We retain order and contact records for a minimum of 2 years for legal and accounting purposes. You may request deletion of your data at any time, subject to any retention obligations imposed by law.
5. Third-Party Services
Our website and operations rely on the following third-party services, each governed by their own privacy policies:
- Vercel — website hosting and deployment
- WhatsApp (Meta) — order communication channel
- Google (Gmail) — email communication channel
- TradingView — platform on which our Pine Script indicators are used
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict our processing of your data
To exercise any of these rights, please contact us using the details below.
7. Children's Privacy
Our products and services are intended for adults. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has provided us with personal information, we will delete it promptly.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The date at the top of this page indicates when the policy was last revised. Continued use of our website or products after changes are posted constitutes acceptance of the updated policy.